Invitation to interested parties to provide AI-enabled customer-service automation (client relationship management platform, website chatbot, telephone callbot) for the Canadian Information Centre for International Credentials (CICIC).
Proponents may bid on all three service components or on one or two individual components. CCMEC may award the project components to a single Proponent or to different Proponents, by component or as a bundle. Where components are awarded to different Proponents, each Proponent must cooperate on the integration between the website chatbot and telephone callbot escalation paths, and the CRM platform queue. Please send your quotation to CMEC, to the attention of Michael Ringuette, Coordinator, CICIC, at m.ringuette@cmec.ca, by September 18, 2026, 4:00 p.m. EDT.